Bill Gates prefers to hire lazy employees. Discover the reason!
"I will always choose a lazy person to do a difficult job, because they will find an easy way to do it." Bill Gates.
This controversial phrase has traveled the world in social networks as well as in news, conferences and specialized programs. How one of the most successful business man in the world can say that he prefers to hire lazy employees? Simple: as a good entrepreneur, he looks for things to be done faster and easier, so that sooner or later they can be more profitable.
One of the strategies he discovered to achieve that, is precisely through the specific profile of the people he selects, based on his personal skills and characteristics. So, a lazy and ingenious person will constantly and almost by inertia look for an alternative way to execute a process, but using a less amount of effort and time.
Undoubtedly one of the most effective ways to make a process more efficient is using technology, no matter what your business is about. When we are talking about customer service, we can not have material results, therefore it may be more difficult to find strategies to measure it, improve it and make it more efficient. However there are platforms such as Hostspot that allow you to have a direct communication channel with your customers through your smartphone to make shorter the response time, encourage feedback from all your customers and generate loyalty links.
The second important step in implementing a service strategy is to make it measurable. Having a direct communication with your clients will make you able to collect quality information and measure it properly to make strategic decisions.
You can rely on platforms like Hotspot to achieve all this, make technology your lazy employee and the best ally of your business.